SPORTS ATTENDANT JOB DESCRIPTION:

The Sports Attendant supports the work of the YMCA of Southern Arizona, a leading nonprofit committed to strengthening communities. This position provides support to participants, volunteers, and staff to ensure that they thrive and are successful within the program. Through intentional interactions this position will model excellent customer service in order to contribute to the overall success of the department, branch, and organization as a whole.

RESPONSIBILITIES OF A SPORTS ATTENDANT:

• Knowledgeable, able to keep score, and implement rules and guidelines in a variety of different types of youth and adult sports
• Assists with set-up and clean-up for games
• Communicates with coaches effectively and in a timely manner
• Assists with coaching, when needed
• Monitors gyms, courts, and fields to ensure all policies and procedures are being followed during practices and games
• Effectively engages with diverse groups of people with different abilities and backgrounds
• Provides exceptional customer service by exceeding guest expectations. Consistently greets every person who enters the YMCA (by name, if known) and recognizes all members and guests when they leave
• Engages in active listening with prospects, members, and program participants in order to build relationships, understand an individual’s goals and interests, and take the initiative to ensure they have a positive experience
• Creates and fosters strong relationships with YMCA staff, members, program participants, guests, community members, and stakeholders to connect them with others and the YMCA
• Actively listens, reflects, and responds to customer questions and concerns in a caring manner. When the opportunity presents itself, goes above and beyond to resolve the situation immediately.
• Effectively communicates unusual situations and unresolved issues to the appropriate member of leadership ensuring the best interest of all parties involved
• Follows and enforces all YMCA procedures and policies, including personnel guidelines, safety guidelines, facility access procedures, and membership policies. Carries out emergency plans as appropriate
• Flexible in traveling to multiple sites around the greater Tucson area
• Initiates appropriate actions to maintain safety, cleanliness and organization throughout the facility, with priority being in the program area.
• Adheres to all YMCA of Southern Arizona policies and procedures.
• Is knowledgeable and supportive of the YMCA Annual Campaign
• Attends and remains current on all mandatory training and staff meetings
• Performs other duties as assigned

*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

REQUIREMENTS OF A SPORTS ATTENDANT:

• 16 years of age or older
• High school diploma or GED preferred
• Level One Fingerprint Card preferred
• Excellent interpersonal and problem-solving skills
• General knowledge of skill and ability to implement age-appropriate program activities
• Experience working with multiple children in a recreation setting
• Intermediate knowledge of technology
• Certifications required within thirty (30) days of hire: CPR/AED and First Aid
• Completion of YMCA’s online training within seven (7) days of hire
• Available to work a flexible schedule including early mornings, afternoons, evenings, and weekends.
• Previous experience with diverse populations and/or the ability to develop positive, authentic relationships with people from different backgrounds.

PART-TIME BENEFITS:

• Free YMCA membership for employee, one additional adult and all the employee's dependents under age 24, living in the household
• 12% Employer funded retirement plan (once eligible)
• One (1) hour of sick time accrued for every 30 hours worked up to 40 hours (does not roll-over) 
• 50% off most YMCA of Southern Arizona programs and 25% off specialty programs

OUR YMCA CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.